Contingency Collections

Our commitment to excellence is best expressed in the quality of our staff's approach to dealing with consumers. Our staff is trained to be assertive, professional, and resolution oriented in their dealings with the public. They are acutely aware that their responsibility is to our clients and they are trained to keep the best interest of our clients at the forefront of every collection call. We recognize that our employees are an extension of your organization. Every call starts with a demand for payment in full and is tempered by an experienced staff that looks to resolve the balance through negotiation, consumer counseling, and strict compliance to federal and state laws.

Credit Card Collections

Our management team has over 50 years combined experience working credit card portfolios. We rank consistently as a top performing agency for our clients in this sector regardless of the paper's origin. Whether you are an issuing creditor or a purchaser of debt, we have the experience and know-how to successfully manage your credit card portfolios ranging from primary placements on down.

While many of our clients are originating creditors, we also have an extensive background in purchased credit card portfolios, managing bank issued cards from national creditors such as Discover, Citibank, Bank of America, and MBNA. We also handle a wide range of purchased cards from well known retailers such as Sears, American Honda, Troy-Bilt and Heilig Meyers.

All of our collectors go through a two week course on credit card collections lead by our trainer who has over a decade of experience in this area. We always perform a complete analysis before determining how best to handle each individual placement and from there deploy customized collection strategies and campaigns that are tailored to specific portfolio segments. As we are highly motivated to continually improve our liquidation rates, our strategies are based on careful analysis of past performances on similar portfolios and products. We keep thorough historical information to ensure our credit card collection strategies are based on sound and applicable data.

Auto Leasing and Auto Retail

The management staff of Nelson, Watson & Associates has over 30 years of service in this sector. While we work extensively with direct lenders like Sovereign Bank, we also work purchased portfolios from industry leading creditors such as Mitsubishi, MBNA, National Auto Loans (NAL), Conseco, Key Bank, Fleet Bank, AmeriCredit and Bank One Auto Finance.

We offer a wide range of services to fit your needs - these include programs for End-of Term Leases, Early Termination Leases and Auto Deficiencies.

Telecommunication and Telephony

We understand that the highly competitive nature of this industry, combined with deregulation and M&As, makes high recovery rates and low operating overhead critical to maintaining cash flow and financial competitiveness.

We offer our programs to Long Distance Providers, Local Service Providers, Cellular Service Providers and Long Distance Resellers.

As with all of our services, we provide our customers with customizable programs to ensure that recovery goals and specific needs are achieved.