Our commitment to excellence is best expressed in the quality of our staff's approach to dealing with consumers. Our staff is trained to be assertive, professional, and resolution oriented in their dealings with the public. They are acutely aware that their responsibility is to our clients and they are trained to keep the best interest of our clients at the forefront of every collection call. We recognize that our employees are an extension of your organization. Every call starts with a demand for payment in full and is tempered by an experienced staff that looks to resolve the balance through negotiation, consumer counseling, and strict compliance to federal and state laws.

Our management team has over 50 years combined experience working credit card portfolios. We rank consistently as a top performing agency for our clients in this sector regardless of the paper's origin. Whether you are an issuing creditor or a purchaser of debt, we have the experience and know-how to successfully manage your credit card portfolios ranging from primary placements on down.

All of our collectors go through a two week course on credit card collections lead by our trainer who has over a decade of experience in this area. We always perform a complete analysis before determining how best to handle each individual placement and from there deploy customized collection strategies and campaigns that are tailored to specific portfolio segments. As we are highly motivated to continually improve our liquidation rates, our strategies are based on careful analysis of past performances on similar portfolios and products. We keep thorough historical information to ensure our credit card collection strategies are based on sound and applicable data.